It's easy! Click on the ‘Order Now’ button, select your order type, select the store or add your address, and then order from our menu.

When you place your order online you will get a confirmation email that the order has been successfully placed and received by the restaurant. If you need to contact the restaurant after you have placed your order, please visit our Store Locator page to find their telephone number.

Yes. Please choose the ‘Takeaway’ order type when placing your pizza order.

To make sure you receive the hottest and freshest pizzas, each restaurant has a specific delivery area. If your address falls outside of the restaurant’s delivery zone, we will not be able to deliver to you. Don’t worry, you can still order for ‘Takeaway’.

Yes. Click on the ‘Order Now’ button, select your order type, select the store or add your address, and then order from our menu. You can then view the menu as a guest, without registering or using a password.

Menus vary by restaurant. In order to provide you with the most detailed  information possible, including prices, we ask you to first locate and select the restaurant you wish to order from.

Payment options vary by restaurant. All options for a particular restaurant are presented to the customer on the checkout screen.

The order can be placed 5 days in advance.

We don’t use passwords. You log into our site using your email only. We then send you a code and you can start ordering pizza.

Shelf life of fresh baked pizza is: 
– at +2˚С to +6˚С temperature – 24 hours, 
– when hot – 3 hours.

Papa Rewards is our loyalty program, that allows you to earn, collect and use collected reward points. 

Order online using our website or mobile app for delivery or takeaway. You will earn 5 reward points for each 100 tenge spent. 

Save up your points and you can unlock vouchers to use on your next pizza purchase. To see your reward vouchers, log into your account, go to the menu and click on ‘Offers and Rewards’.When you have saved up enough points to unlock a voucher, select the voucher and it will be added to your order. After completing your order, the rewards voucher will disappear from your account.

Yes, bonus points expire in 180 days, if there is no purchase done in this time period.

Your reward points have expired. 

Bonus points will be added to your account in 24 hour period after you have paid the order. 

No. However, you can combine Papa Rewards with any menu item. 

Promo code is a code word or character set, that activates a promotion or gift item on your account. There are disposable or reusable promo codes. Disposable promo code can be used just once while the promotion is active. Reusable promo code can be used for unlimited orders while the promotion is active. 

Follow us on Facebook, Instagram, check our mailings, and updates, visit our website and you will find out about new promotions and promo codes. To receive our special offers by an email, visit our Sign Up page and fill out a short form. 

Press  the "Use promo code" button on the main screen. After entering the  promo code, the coupon with the promotion will also appear on the main  screen.

There are several reasons, why a promo code won’t work: 
– You have already used a disposable promo code; 
– The promotion is not active anymore; 
– The promo code has been entered incorrectly. Check and enter it again. Promo codes are case-sensitive. Do not copy promo codes, enter them manually.